Our Shipping Process
At Indurao, we strive to provide efficient and reliable shipping services to ensure your sandalwood products reach you in perfect condition. Here's what you need to know about our shipping:
- Processing Time: Orders are processed within 1-2 business days.
- Shipping Options: We offer various shipping options to meet your needs.
- Shipping Costs: Shipping costs are calculated at checkout.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Our Return Policy
We want you to be satisfied with your purchase from Indurao. If for any reason you need to initiate a return or exchange, please review our policies below:
- Return Period: You have 30 days from the date of purchase to initiate a return or exchange.
- Condition: Products must be unused and in their original packaging.
- Process: Contact our customer service to initiate the return/exchange process.
- Refund/Exchange: Refunds or exchanges will be processed promptly upon receipt and inspection of the returned items.
Our Website Terms
Please read our Terms & Conditions carefully before using our website and making a purchase. By accessing and using Our's website, you agree to abide by the terms outlined in this section. This includes details about:
- Use of the Website
- Product Information
- Intellectual Property
- Limitation of Liability
- Governing Law
Our Commitment to Privacy
At Indurao, we are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. Please read the following information to understand our practices:
Information Collected
We may collect various types of information, including but not limited to:
- Your name
- Contact information (email address, phone number)
- Shipping address
- Payment details
Use of Information
We use the collected information for the following purposes:
- Fulfilling and managing orders
- Communicating with you about your orders
- Providing customer support
- Improving our products and services
- Sending promotional emails (you can opt-out at any time)
Security Measures
We take the security of your information seriously. We implement appropriate measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
Third-Party Disclosures
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
By using our website, you consent to our Privacy Policy.
If you have any questions or concerns regarding our privacy practices, please contact us.
